Customer service with heart
We know life happens, so compassion and kindness are core to how we do business.
Support that’s just a phone call away
Our live agents are ready to provide the help you’re looking for when you have questions.
Easy payment options
Choose from several simple and fast ways to make payments, including online, by phone, and by mail.
No prepayment penalties
Save on interest charges with the flexibility to pay off your account early.
Common questions
It’s easy and convenient to pay using our online Payment Portal, via Aqua’s third-party payment processing partner, Customer Portal. Please contact our Customer Support Department for assistance, or send us checks, money orders, or cashier’s checks by mail to: Aqua Finance, Inc., PO Box 83162, Chicago, IL 60691-0162.
To add an authorized person to your account, Please contact our Customer Support Department for assistance.
We’re always happy to try to help. If you have an issue with a dealer, contractor, or retailer for a product or service you financed with your account, we encourage you to contact them first so they can attempt to address the issue. If you still have any concerns, Please contact our Customer Support Department for assistance.
Yes! We offer Spanish-speaking customer support. Please contact our Customer Support Department for assistance.
¡Si! Nosotros ofrecemos servicio al cliente en español. Visite nuestra página en Contáctanos para más detalles.
Financing your dream project is easier than you think.
Learn how we can help you make it happen.
Watch now