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Will l receive a monthly statement?
Aqua Finance 11 Jun, 2022You can choose to receive statements, either electronically or by mail, by making the selection in the Aqua Customer Portal, or Please contact our Customer Support Department for assistance.
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Can I pay off my account in full with a credit card?
Aqua Finance 11 Jun, 2022No, we generally don’t accept credit card payments. We accept checks and money orders, or you can make a payment by phone with your checking account information.
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I signed up for automatic payments but would like to make more than the minimum payment. How do I set that up?
Aqua Finance 11 Jun, 2022You can specify the amount of your automatic payments on our online Payment Portal, via Aqua’s third-party payment processing partner Customer Portal. If you have any questions, Please contact our Customer Support Department for assistance and we’ll be able to assist you.
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How do I make a payment over the phone?
Aqua Finance 11 Jun, 2022Please contact our Customer Support Department for assistance
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Where can I find my payment history?
Aqua Finance 11 Jun, 2022If you’ve set up a payment or recurring payments through our online Payment Portal, via Aqua’s third-party payment processing partner Customer Portal, you can access the history of payments processed through Customer Portal, along with your account details and monthly billing statements. For a history of payments made on Aqua’s previous payment system (BillTrust) Please contact our Customer Support Department for assistance.
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How do I sign up to manage my account and make payments online?
Aqua Finance 11 Jun, 2022Simply visit our secure Payment Portal, via Aqua’s third-party payment processing partner Customer Portal, and click “Sign Up Here.” Enter your Account Number (from your last statement) and ZIP Code to register your account. From there, you will need to set up your login details by entering your email address or mobile number and creating a new password. You can use your online account to make payments, see your billing statements, and/or sign up for e-statements.
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I would like to pay off my account. How can I find out the amount of my outstanding balance?
Aqua Finance 11 Jun, 2022Please contact our Customer Support Department for assistance. This payoff amount will be effective for 10 days from the date of your call.
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How do I make a payment?
Aqua Finance 11 Jun, 2022It’s easy and convenient to pay using our online Payment Portal, via Aqua’s third-party payment processing partner, Customer Portal. Please contact our Customer Support Department for assistance, or send us checks, money orders, or cashier’s checks by mail to: Aqua Finance, Inc., PO Box 83162, Chicago, IL 60691-0162.
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